FREQUENTLY ASKED QUESTIONS
How do I read my bill?
Guidance is provided here: How to Read Your Bill
I need help paying my water bill. What do I do?
Residents at least thirty (30) days behind with a disconnection notice may be eligible for utility and/or rental payment assistance through a partnership with the Lorain County Salvation Army. Elyria Utility customers are encouraged to apply at ucanapply.org, or by calling 440-323-2026.
Additionally, the Lorain County Department of Job & Family Services offers utility assistance (natural gas, electric, bulk fuel, water, sewer, and trash) and rental assistance (up to 12 months). Apply at lcdjfs.com, or by calling 440-284-4423.
The Lorain County Community Action Agency has a low income household water assitance program. For more information see the flyers below.
LIHWAP Flyer - English
LIHWAP Flyer - en Español
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The City of Elyria has many resources in place to help residents. You can contact us in the utilities department for suggestions, contact your church, the Salvation Army, or United Way of Lorain County. Their resources can be reached by dialing: 2-1-1
I received a "High Consumption" letter. Why?
The City of Elyria believes excellent customer service begins with anticipating your needs. When we detect higher than normal consumption in your home we send a letter to alert you right away so that you can save money.
OVERVIEW
The City of Elyria is committed to providing residents with the highest quality water and excellent customer service.
PAYMENT OPTIONS
- Pay Your Bill Online | Online Payment Instructions
- Phone Payments: 440-326-1596 | Telephone Payment Instructions
- Automatic Withdrawal: Automatic Bill Payment Application
- US Mail: Elyria City Hall, 131 Court Street, Elyria, OH 44035
- In-Person Payments: Elyria City Hall, 131 Court Street, First Floor
- Notice of 2024 Utility Rates
FORMS
Utilities
Automatic Bill Payment Application Authorize the City of Elyria to deduct your utility payment from your financial institutionAutomatic Bill Payment Revocation Terminate the automatic deduction of your utility payment from your financial institution Request For Water Leak Credit Apply for credit for a water leak Stormwater Automatic Bill Payment Application Authorize the City of Elyria to deduct your utility payment from your financial institutionStormwater Automatic Payment Revocation Terminate the automatic deduction of your utility payment from your financial institutionWater Service Line Permit Permit application for installation of a new water line or the replacement of a existing water line
Rural Water Deduct Meter Permit Packet Deduct meter procedure and information for Rural Lorain County Water Authority customers who pay Elyria Public Utilities for sewer.CONTACT
Elyria City Hall
Deborah Conner, Public Works Supervisor
utilities@cityofelyria.org
131 Court Street, First Floor
Elyria, Ohio 44035
Phone: 440-326-1570
If you have a water emergency after-hours, weekends, or on a holiday please call the Elyria Police Department at 440-323-3302. They will dispatch a service worker.
Lobby Hours
8:30 AM – 4:00 PM
Monday – Friday